Return and refund policy

Return and Refund Policy

At Edenamor, each of our products is meticulously crafted to order, ensuring that you receive a unique and personalized piece. Due to the bespoke nature of our items, we regret to inform you that we do not accept returns or offer refunds once an order has been placed.

Order Cancellation

However, we understand that circumstances can change. Therefore, we offer a 24-hour cancellation window from the time your order is placed. If you need to cancel your order, please contact us within this period. Once your cancellation is confirmed, a full refund will be processed.

How to Cancel Your Order

To cancel your order within the 24-hour window, please follow these steps:
1. Contact our customer service team at saanikabodapati@gmail.com or +91 9304855569 with your order number and cancellation request.
2. Our team will confirm your cancellation and process your refund.
3. Please allow up to [number of days] business days for the refund to appear on your original method of payment.

Exclusions

- Orders cannot be cancelled after the 24-hour window has passed.
- Customized orders with specific requirements or personalized elements beyond our standard made-to-order process may not be eligible for cancellation or refund. Please reach out to us for clarification if needed.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at saanikabodapati@gmail.com. We are here to assist you and ensure you have a pleasant shopping experience with Edenamor.